Configuration and Admin Specialist, gTech Users and Products
Company: Google
Location: Boulder
Posted on: April 1, 2026
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Job Description:
info_outline X The application window will be open until at
least March 16, 2026. This opportunity will remain online based on
business needs which may be before or after the specified
date.Note: By applying to this position you will have an
opportunity to share your preferred working location from the
following: Boulder, CO, USA; Atlanta, GA, USA; Mountain View, CA,
USA; New York, NY, USA; Pittsburgh, PA, USA; Sunnyvale, CA, USA .
Minimum qualifications: Bachelor’s degree in Engineering, Computer
Science, a related field, or equivalent practical experience.
Experience coding with one or more programming languages (e.g.,
Java, C/C++, Python). Experience working with client-side web
technologies (e.g., HTML, CSS, JavaScript, or HTTP). Experience in
technical troubleshooting, and managing internal/external partners
or customers. Preferred qualifications: Master’s degree in
Engineering, Computer Science, Business, or a related field. 2
years of experience working with database technologies (e.g., SQL,
NoSQL). Experience integrating AI systems. Ability to influence
cross-functional stakeholders with excellent communication and
collaboration skills. Ability to communicate technical concepts to
various audiences. About the job In gTech Users and Products (gUP),
our mission is to advocate for Google’s users by creating helpful
and trusted experiences across the product ecosystem. We achieve
this by meeting partners and consumers where they are with support
and help, representing their needs with our product partners and
proposing fixes and features that elevate their engagement with
Google's diverse product ecosystem. Additionally we provide a range
of product services that ensure our products are optimized for
every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration, and more). Within
gTech Users and Products (gUP), the Configurations and
Administration team designs, builds, and maintains technical
configurations in internal support tools to enable scaled and high
touch support channels for Google's products. As a Configuration
and Admin Specialist, you’ll help Google scale its user support and
product education initiatives to our users worldwide with the help
of AI and other advanced technologies. You will partner with our
user support teams to develop and implement technical innovations
that support and delight our users. You will also oversee the
integration of our scaled support systems by partnering closely
with product support managers and support engineering teams to
ensure that users can get the support they need. You're able to
grasp technical concepts quickly, can successfully lead and manage
multiple projects at a time, and have a strong passion for helping
our users and driving product usage. Google creates products and
services that make the world a better place, and gTech’s role is to
help bring them to life. Our teams of trusted advisors support
customers globally. Our solutions are rooted in our technical
skill, product expertise, and a thorough understanding of our
customers’ complex needs. Whether the answer is a bespoke solution
to solve a unique problem, or a new tool that can scale across
Google, everything we do aims to ensure our customers benefit from
the full potential of Google products. To learn more about gTech,
check out our video . The US base salary range for this full-time
position is $102,000-$145,000 bonus equity benefits. Our salary
ranges are determined by role, level, and location. Within the
range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Your recruiter can share more about the
specific salary range for your preferred location during the hiring
process. Please note that the compensation details listed in US
role postings reflect the base salary only, and do not include
bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities Support configuration and systems administration
for a set of products through usage of a number of advanced admin
tools as well as code-based rules systems. Collaborate with product
operations support teams to develop and execute product-specific,
multi-channel support strategies. Investigate and troubleshoot
support platform and escalation channel issues. Ensure adherence to
a high quality experience through building and maintaining
high-fidelity implementations. Drive improvements to the support
systems through new processes, feature advocacy, and
documentation.
Keywords: Google, Centennial , Configuration and Admin Specialist, gTech Users and Products, IT / Software / Systems , Boulder, Colorado
