Desktop Support Technician
Company: Link Technologies
Location: Denver
Posted on: June 25, 2025
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Job Description:
Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT
consulting firm, is currently seeking a Desktop Support Technician
to join our team. The ideal candidate will possess strong technical
expertise and excellent communication skills. Key responsibilities
include, but are not limited to troubleshooting complex hardware
and desktop/SaaS software issues; imaging, replacing, and
installing laptops; providing responsive, customer-focused
technical support across a range of environments. QUALIFICATIONS
Education requirement: Graduation from high school or the
possession of GED, HiSET or TASC Certificate Experience
Requirement: Five (5) years of Information Technology experience
performing user support desktop, legacy systems, and/or Information
Technology communication systems Education/Experience Equivalency:
Additional appropriate education may be substituted for the minimum
experience requirement License/Certifications: Must obtain Criminal
Justice Information Services (CJIS) clearance within 30 days of
start date. Strong customer service disposition with solid
knowledge of multiple pc and tablet platforms Excellent
communicator and detail oriented Experience supporting Windows 10,
11 and Microsoft Office 365 Experience working in an operational
environment with interaction with infrastructure, applications,
service management, senior management, and agency/business
representatives ServiceNow experience Well-versed in ITIL process
handling incident, change and problem management Independent
self-starter able to collaborate actively with others in a
cross-functional team Excellent organizational skills and attention
to detail, ability to meet deadlines and manage priorities SCCM,
Cisco AnyConnect/SecureConnect experience a plus Can lift equipment
up to 50 lbs RESPONSIBILITIES Installs, upgrades, troubleshoots,
and maintains endpoint hardware and software Image computers,
install applications using in-house tools (SCCM / PXE boot)
Responds to calls, chats, service tickets, and dispatched requests
for technical support Diagnoses and fixes endpoint network,
software, and hardware issues Install and troubleshoot hardware,
peripherals (printers, headsets, monitors, webcams, etc.)
Communicates with users on proper computer uses and policies
utilizing excellent customer service skills Provides ad-hoc
training to users and groups on hardware and software systems Works
with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our
support platform Creates and maintains Knowledge-Based articles for
support Accurately records, updates, and documents requests using
ServiceNow, and any other duties as assigned by the organization
Performs all other necessary tasks related to IT Support of the
respective City agencies and supported locations Business travel
will be required to perform some support activities Pay range:
$30-$35/hr Link Technologies is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without discrimination based on race, color, religion, sex, gender
identity/expression, sexual orientation, national origin, protected
veteran status, disability, or any other factors protected by
law.
Keywords: Link Technologies, Centennial , Desktop Support Technician, IT / Software / Systems , Denver, Colorado
