Fraud Investigations Manager

Company: Dish
Location: Englewood
Posted on: May 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market.

Job Duties and Responsibilities

Key Responsibilities:

• Develop and implement strategies to prevent device fraud and unauthorized account access
• Leverage fraud detection software and security platforms to monitor and investigate transactions or activities identified as suspicious behavior
• Investigate cases of account takeover and detail the exact steps and processes that lead to the compromised account. Work with cross functional teams to resolve the issues
• Stay up-to-date on emerging fraud trends, techniques, customer behaviors, and technologies, and proactively identify new fraud threats and vulnerabilities
• Build, mentor, and lead a high-performing team of investigation analysts and experienced professionals.
• Foster a culture of continuous learning and innovation within the team
• Manage the team's workload, priorities, and professional development
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelor's degree in Marketing, Business Administration, Data Science, or a related field. A Master's degree or MBA is preferred.
  • 4 years of experience, preferably in a fraud detection, wireless, or cybersecurity roles
  • 2+ years experience in a managerial role
    
    Skills and Qualifications:
    
    • Strong analytical and problem-solving skills, with the ability to think critically and creatively to uncover fraud patterns and anomalies
    • Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders
    • Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines
    • Demonstrated ability to lead and inspire teams.
    • Experience influencing and driving strategic, cross-functional initiatives within large organizations
    • Experience in process improvement
    • Experience with data visualization tools (e.g., Tableau, Power BI)
    • Knowledge of fraud detection techniques, algorithms, and methodologies
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $83,950.00/Year - $119,900.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Centennial , Fraud Investigations Manager, Executive , Englewood, Colorado