Practice Manager - Reflect Health
Company: OnPoint Medical Group
Location: Littleton
Posted on: April 24, 2024
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Job Description:
OnPoint Medical Group is searching for an outstanding Practice
Manager to join our team at Reflect Health! Come join a great group
of medical professionals as our network continues to grow! OnPoint
Medical Group is a physician-led network of skilled Primary and
Urgent care providers who are committed to expanding access to
quality healthcare in the most effective and affordable manner
possible.Our "Circle of Care" has one primary goal - to ensure the
health and wellness of members and their families. We do this by
providing access to a comprehensive menu of medical services from
one unified physician group in their neighborhoods. With doctors,
nurses, specialists, labs and medical records all interlinked and
coordinated, patient care has never been in better
hands.SUMMARYReflect Health is a one provider office and we are
looking for a candidate who can work as a Medical Assistant when
needed and manage the office. To effectively lead OnPoint Medical
Group administrative and practice operations and be accountable for
the effectiveness and efficiency of these operations through
continuous improvement of processes, outcomes, and personnel. To
provide high-quality patient care and a safe environment for
patients and all personnel. This will be achieved by serving as the
overall practice manager, by working with, training, and mentoring
personnel, and by working with the administrative team in the
development of objectives for the achievement of the company's
business plan, mission, goals, and strategic values. ESSENTIAL
DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWINGThe following
statements are illustrative of the essential duties of the job and
do not include other nonessential or peripheral duties that may be
required. We retain the right to modify or change the essential and
additional functions of the job at any time. Process Review and
ImprovementResponsibility for assessing all administrative and
practice processes and generating ideas and solutions for
improvement of the practice on a continual basis.Work independently
and/or engage other management in the development and
implementation of new policies and procedures as needed. Advise
practice about current trends, problems, and medical activities to
facilitate policy making. Ensures practice compliance with all
regulatory agencies governing healthcare delivery and the rules of
accrediting bodies. Continually monitors operations, programs, and
physical properties and initiates appropriate changes which are in
line with OSHA and universal precautions. Ensure the practice
follows established policies and procedures. Provide feedback
and/or discipline to those who do not follow policy.
CommunicationCommunicate appropriate information effectively,
timely, and professionally with all employees on all
levels.Coordinate staff meetings at each site at least once a month
to communicate identified issues and concerns in a constructive
manner and participate in solutions. Communicate effectively with
all staff any new policies or items of interest that directly
affect their ability to care for patients. This should be done in
conjunction with the other corporate department managers to ensure
consistency.Communicate elevated problems/concerns daily with
physician leads and executive directors. Act as a liaison between
providers and staff and corporate office. Investigate patient
complaints and report to physicians, as necessary. Escalate when
required or provide ongoing training and support for employees for
the purpose of improvement.Participate in management meetings led
by the Leadership Team and contribute effectively to areas of
direct responsibility. StaffingWork with personnel to develop
staffing and schedules at each location Assist with the creation of
monthly schedules by applying creative staffing techniques and
incorporating patient volumes with practice coverage needs. This
should be monitored on an ongoing basis for optimal staffing and to
avoid mass lay-offs and excessive payroll expense.Function as a
team member when staff numbers are down and as needed to promote
patient flow in practice(s). Monitor patient flow through practice
in conjunction with staff.Coordinate with human resources
recruiting needs and schedule interviews and coordinate hiring of
new personnel Oversees efforts for recruitment, onboarding,
development, and performance evaluation of employees. Business /
Financial ResponsibilityOversees the business and financial affairs
of the practice and fiscal management in conjunction with the
practice accounting department. Reviews daily, weekly and monthly
reports to monitor collections, outstanding balances, outbound
calls, patient visits and other assigned reportsUses data to manage
the businessMonitor and report on supply usage to ensure optimal
practices are in established. Patient / Payer / Health Organization
LiaisonManages patient complaints effectively with a balance of
excellent customer service and a financially prudent
resolution.Serves as liaison and channel of communication between
the hospitals, regulatory bodies and vendors. Management
ResponsibilitiesManages direct reports and team members, providing
leadership, motivation, development, and discipline to promote
quality performance and achievement of financial and quality
objectives.Resolves any medical-administrative problems and keeps
lines of communication with staff to ensure high employee morale
and a professional, healthful practice atmosphere. Enter, modify,
fix, and submit employee timesheets every other week for payroll
for staff and providers.Monitor overtime and time off requests to
achieve financial goals and minimize excess and waste.Work and
coordinate with corporate departments on personnel items such as
training, behavior modification, write-ups, payroll, FMLA, and
other issues as they present. MeetingsCoordinates and attends the
standard meetings for OnPoint Medical Group. Facilities Management
and PurchasingResponsible for managing the overall facilities
management and purchasing activities of the practice.Marketing &
Public Relations: Attend identified marketing/public relations
functions and coordinate special projects as delegated by OnPoint
Medical Group administration. Coordinate staffing, as appropriate.
Demonstrate a positive attitude and provide positive PR to the
public at these functions. Follows all OSHA and HIPPA standards,
policies, and procedures. Performs duties to achieve or exceed
established service standards. QUALIFICATIONSTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required for
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
Minimum Education/ExperienceAssociates Degree in related field.
Work experience can be considered in lieu of degree.Medical
Assistant Experience Required 2-5 years of managerial/supervisory
experience with progressive responsibility.Demonstrate the ability
to maintain good interpersonal relationships with co-workers and
health team members.Communicates through appropriate
channels.Preferred Education/ExperienceExperience in family,
pediatrics, internal medicine or Healthcare Administration
BilingualAthenahealth practice management systemB.A. or B.S. in
Healthcare or Business Administration preferredCustomer Service
ExcellenceProvide customer service in accordance with OnPoint
Medical Group standards and expectationsDemonstrate ability to be
courteous and respectful when interacting with patients and family
membersMaintain patient confidentiality in accordance with policy
and procedure and HIPAA requirementsEnact proper chain of command
for patient complaintsLanguage SkillsAbility to read, analyze, and
interpret general business periodicals, professional journals,
technical procedures, or governmental regulationsAbility to write
reports, business correspondence, and procedure manualsAbility to
effectively present information and respond to questions from
groups of managers, patients, and the publicMathematical
SkillsAbility to add, subtract, multiply, and divide into all units
of measure, using whole numbers, common fractions, and
decimalsAbility to compute rate, ratio, and percent and to draw and
interpret bar graphs. Reasoning AbilityAbility to define problems,
collect data, establish facts, and draw valid conclusionsAbility to
interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and
concrete variables Aptitudes and TemperamentMust have a high level
of energy with the ability to adjust to any justifiable pace. Make
decisions based more on fact than feeling Exhibit behavior that
emphasizes compassion, quality, loyalty, and
conscientiousnessAbility to establish and maintain effective
working relationships with patients, their families, and staff
members Supervisory ResponsibilitiesPractice Front and Back Office
Personnel JOB ELEMENTS/WORKING CONDITIONSWhile performing the
duties of this job, the employee is regularly required to stand;
use hands to finger, handle, or feel; reach with hands and arms,
and talk or hear. Occasionally required to walk; sit, and stoop,
kneel, crouch, or crawl. Frequently lift and/or move up to 10
pounds and occasionally lift and/or move more than 25 pounds.
Specific vision abilities required by this job include close
vision, distance vision, and the ability to adjust focus.Work
EnvironmentThe above statements describe the general nature and
level of work performed by people assigned to this classification.
They are not an exhaustive list of all responsibilities, duties and
skills required of personnel so classified. All personnel may be
required to perform duties outside of their normal responsibilities
from time to time, as needed.Benefits Offered:--- Health insurance
plan options for you and your dependents--- Dental, and Vision, for
you and your qualified dependents--- Company Paid life insurance---
Voluntary options for short-term disability, and long-term
disability coverage--- AFLAC Plans--- Eligible for 401(k) after 6
months of employment with a 4% match that vests immediately--- PTO
accruedOnPoint Medical Group is an EEO Employer.The estimate
displayed represents the typical salary range of candidates hired.
Factors that may be used to determine your actual salary may
include your specific skills, how many years of experience you have
and comparison to other employees already in this role.Salary:
$55,000 - $70,000#ID22#PM22#ZR
Compensation details: 55000-70000 Yearly
SalaryPIc0aea672306c-25660-34152615
Keywords: OnPoint Medical Group, Centennial , Practice Manager - Reflect Health, Executive , Littleton, Colorado
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