Customer Service Representative (Sr. Loan Consultant)
Company: Lendmark Financial Services, LLC
Location: Aurora
Posted on: June 24, 2025
|
|
|
Job Description:
At Lendmark Financial Services, we believe the success of our
company is specifically attributable to the quality of our
employees and their commitment to our customers. We value each
customer and understand that people want to do business with people
who care. That’s one way we differ from our competitors. We are
proud of what we as a team have accomplished. We will always strive
for improvement, our motto since day one has been “Success is the
only option.” Lendmark Financial Services offers a comprehensive
benefits package for employees and dependents that includes
medical, dental, vision benefits, paid time off, paid holidays,
401(k), life insurance, long-term disability, tuition assistance
and an employee assistance program. We also offer optional benefits
such as critical care, auto, home and pet insurance as well as
other ancillary insurance options. GENERAL SUMMARY: The role of Sr.
Loan Consultant is to support the Branch Manager by overseeing the
efficient operation of the branch and ensuring all operational
functions are completely and properly performed by the staff while
conveying a feeling of trust, service, security and satisfaction to
customers and staff. MAJOR DUTIES/RESPONSIBILITIES: Assist with the
management and motivation of the staff to meet goals and objectives
relating to branch profitability, volume, lending, credit quality,
collections and expense. Make loan decisions up to established
lending limits or recommend loan decisions; process consumer loans;
close consumer loans; collect accounts in varying stages of
delinquency. Assist branch manager with business development
relationships within the community. Sell products and services to
meet sales goals. Assist customers with the implementation of
solutions and monitor overall customer satisfaction. Assist branch
manager with matters regarding hiring, staffing, training,
performance reviews and terminations as applicable. Ensure a high
quality of customer service. All other duties as assigned. BASIC
REQUIREMENTS: High School Diploma or GED from accredited
institution 5 plus years consumer finance or related experience
Ability to work with minimum supervision Excellent communication
skills Proficient working knowledge of industry or related industry
lending software, Microsoft Windows, Excel and Word Applications
PREFERRED/DESIRED QUALIFICATIONS: Associates or Bachelor’s Degree
Bilingual, Spanish/English COMPENSATION: The salary range for this
position is $23.00 - $26.00 per hour, based on the specific
Knowledge, Skills, Abilities and/or Experience of the selected
candidate. This position is eligible for Quarterly Incentive
compensation based on individual and company performance
guidelines. WORK ENVIRONMENT: Office Environment If you are
interested in a fast paced, high growth, team oriented and great
culture environment, you'll enjoy a career with us!
Keywords: Lendmark Financial Services, LLC, Centennial , Customer Service Representative (Sr. Loan Consultant), Accounting, Auditing , Aurora, Colorado
